Politique de remboursement
REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including custom-made or personalized products, gift cards, and items that have been used or damaged after delivery.
If you have any questions regarding a specific item, please contact us.
EXCHANGES
The fastest way to ensure you receive the item you want is to return the original item and place a new order once the return has been approved.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must be returned unused, in its original packaging, and accompanied by proof of purchase.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at: